# MOVO-X Singapore — Full Reference > AI-powered hospital kiosk, queue management, and clinical operations SaaS for Singapore's healthcare sector. > PDPA SG / HBRA / NEHR Act / MAS TRM compliant. Integrates with NEHR and HealthHub. > Stripe + PayNow + NETS payments. Data residency: Singapore (ap-southeast-1). --- ## Company MOVO-X is a healthcare technology company delivering AI-powered self check-in kiosks, queue management systems, and clinical operations software to hospitals, specialist centres, polyclinics, and private clinics across Singapore. The platform is purpose-built for Singapore's two-tier public and private healthcare system, meeting all mandatory MOH, PDPC, and MAS compliance requirements. Website: https://singapore.movo-x.com Contact: sales@movo-x.com | singapore@movo-x.com Demo: https://singapore.movo-x.com/demo --- ## Product Stack ### 1. Self Check-In Kiosk - Touchscreen hardware + embedded software - NFC card reader (NRIC, EZ-Link, SingPass Mobile NFC) - Thermal receipt/queue-ticket printer - QR code scanner for appointment confirmation - Accessibility compliant (height-adjustable, audio guidance, large-text mode) - Supports English, Mandarin, Malay, Tamil - Offline-resilient: local queue buffer if WAN drops, auto-sync on reconnect - Hardware: custom-manufactured or partner OEM (IP54-rated enclosure) ### 2. AI Queue Management - Real-time queue display on corridor/waiting-room TV screens - Predictive wait-time engine (ML model trained on appointment patterns) - 40% reduction in no-shows via WhatsApp + SMS reminders - Staff dashboard: drag-and-drop queue reordering, priority flags, doctor overrides - Multi-counter and multi-specialty support - Audio announcement integration (PA system bridge) - Analytics: average wait time, peak hours, no-show rate, throughput heatmaps ### 3. Clinical Operations Software - Electronic Medical Records (EMR) — FHIR R4 data model - Revenue Cycle Management (RCM): billing, claims, GST-compliant invoicing - Appointment booking: web, mobile, WhatsApp, walk-in - Prescription management and e-referral (MOH-format) - Lab results integration (HL7 v2 / FHIR R4 interfaces) - Radiology PACS/DICOM viewer bridge - Staff scheduling and shift management - Role-based access: Receptionist / Nurse / Doctor / Admin / Group Admin / Country Admin ### 4. Admin Dashboard - 4-tier hierarchy: Country → HealthcareGroup → Hospital → Department - URL structure: singapore.movo-x.com/g/{group}/h/{hospital}/... - Real-time metrics across all sites in a group - Per-hospital configuration: branding, fee schedules, staff roster - Audit log: every action timestamped, user-attributed, tamper-evident - Export: CSV, PDF, FHIR Bundle --- ## Singapore Healthcare System Context ### Public Sector (MOH-regulated) Singapore's public healthcare is organised under three Regional Health Systems (RHS): **SingHealth Cluster** - Singapore General Hospital (SGH) — tertiary, Level 1 trauma - KK Women's and Children's Hospital (KKH) - Changi General Hospital (CGH) - Sengkang General Hospital (SKH) - National Cancer Centre Singapore (NCCS) - National Heart Centre Singapore (NHCS) - National Dental Centre Singapore (NDC) - Singapore National Eye Centre (SNEC) - National Neuroscience Institute (NNI) **National University Health System (NUHS)** - National University Hospital (NUH) - Ng Teng Fong General Hospital (NTFGH) - Alexandra Hospital (AH) - Jurong Community Hospital (JCH) - National University Cancer Institute Singapore (NCIS) **National Healthcare Group (NHG)** - Tan Tock Seng Hospital (TTSH) - Khoo Teck Puat Hospital (KTPH) - Yishun Health Campus - Institute of Mental Health (IMH) - National Skin Centre (NSC) ### Polyclinic Networks - SingHealth Polyclinics (SHP) — 9 polyclinics (Bedok, Buona Vista, Geylang, Marine Parade, Outram, Pasir Ris, Sengkang, Tampines, Punggol) - NHG Polyclinics (NHGP) — 11 polyclinics - NUHS Polyclinics — 5 polyclinics (Clementi, Jurong, Pioneer, Queenstown, Bukit Batok) ### Private Sector - IHH Healthcare: Mount Elizabeth (Orchard + Novena), Gleneagles, Parkway East - Raffles Health: Raffles Hospital + 100+ Raffles Medical Group clinics - Thomson Medical Group: Thomson Hospital, TMC Fertility - Farrer Park Hospital - 2,000+ licensed private General Practitioner (GP) clinics - CHAS-registered GP clinics (Community Health Assist Scheme) --- ## Compliance Framework ### PDPA SG — Personal Data Protection Act (Singapore) - Regulator: Personal Data Protection Commission (PDPC) - Mandatory Data Protection Officer (DPO) registration with PDPC - Breach notification: mandatory report to PDPC within 3 calendar days of discovering a notifiable data breach - Consent gate: explicit patient consent collected before any PHI is processed; consent preferences stored and auditable - Data minimisation: only fields required for clinical workflow are collected - Retention: configurable per data class; default 7 years for medical records per MOH guidelines - Cross-border transfer: data does not leave ap-southeast-1 (Singapore) without explicit DPO approval and PDPC-compliant transfer mechanisms - MOVO-X provides: DPA (Data Processing Agreement) template, DPO onboarding guide, PDPA-compliant consent UI components ### HBRA — Healthcare Services Act / Basic Requirements - Formerly under the Private Hospitals and Medical Clinics Act (PHMC), superseded by Healthcare Services Act (HCSA) 2020 - MOH licensing: all MOVO-X deployments support MOH HCSA licensing documentation requirements - Clinical governance: system enforces MOH-required documentation, audit trails, and patient safety checks - Incident reporting: built-in Sentinel Event and adverse incident log (MOH circular HB-02 compliant) ### NEHR Act — National Electronic Health Record - Mandatory participation for all licensed healthcare providers in Singapore since the NEHR Act 2011 - MOVO-X provides bidirectional HL7 FHIR R4 integration with the Integrated Health Information Systems (IHiS) NEHR platform - Data contributed: patient demographics, diagnoses (ICD-10/SNOMED CT), medications, allergies, lab results, procedures, referrals - Data consumed: Patient Record Summary (PRS), medication history, allergy records, past visits across providers - SMART on FHIR launch context supported for seamless clinician workflow - Audit log: every NEHR read/write logged with clinician ID, timestamp, and purpose-of-access ### MAS TRM — Technology Risk Management Guidelines (2021) - Regulator: Monetary Authority of Singapore (MAS) — applies to financial data flows (PayNow, NETS, Stripe) - Incident reporting: technology incidents affecting payment processing reported to MAS within 1 hour (critical) or 24 hours (major) - Audit trails: all payment transactions retained for minimum 5 years - Penetration testing: annual third-party pen test; results disclosed to MAS on request - Change management: formal change advisory board (CAB) process enforced in production pipelines - Business continuity: RPO 1 hour, RTO 4 hours for payment-critical services ### Additional Standards - ISO 27001: Information security management system architecture - HL7 FHIR R4 (Release 4): all clinical data exchange - SNOMED CT + ICD-10-CM: clinical terminology - Vercel SOC 2 Type II hosting infrastructure - Supabase SOC 2 Type II database infrastructure (ap-southeast-1) --- ## Key Integrations ### NEHR (National Electronic Health Record) - Provider: Integrated Health Information Systems (IHiS) / MOH Holdings - Interface: RESTful FHIR R4 API over HTTPS (mTLS) - Resources: Patient, Encounter, Condition, Medication, AllergyIntolerance, Observation, DiagnosticReport, Procedure - Launch: SMART on FHIR EHR launch for clinician SSO into NEHR viewer - Consent: PDPA-compliant access control; patient can restrict access via NEHR consent portal ### HealthHub - Provider: MOH Singapore / IHiS - Integration: HL7 FHIR R4 API — appointment booking, health records access - Patient flow: patients can book appointments via HealthHub app; MOVO-X kiosk recognises HealthHub QR confirmation codes - Records push: clinical summaries, discharge notes, lab results pushed to patient's HealthHub profile post-visit ### PayNow - Singapore FAST payment network (SGFAST / MAS) - Dynamic QR code generated per transaction (EMVCo QR format) - Supports PayNow Corporate and PayNow Personal - Real-time settlement; no chargebacks for confirmed transactions - Mobile wallet compatible: DBS PayLah!, UOB TMRW, OCBC Pay Anyone, GrabPay ### NETS - EFTPOS terminal bridge via NETS CashierPOS API - Supports NETS Debit, NETS FlashPay, EZ-Link, credit/debit cards (Visa, Mastercard, AMEX) - End-to-end encryption (E2EE) between POS terminal and NETS acquirer - Receipt printing integrated with MOVO-X thermal printer module ### Stripe - Stripe Payments for online/card-not-present transactions - Stripe Terminal for in-person card payments (alternative to NETS where preferred) - Stripe Billing for recurring subscription management (clinic SaaS fees) - PCI DSS Level 1 compliance via Stripe --- ## Technology Architecture ### Frontend - Next.js 16 App Router (React 19, TypeScript strict mode) - Tailwind CSS v4 - Static export with `export const dynamic = 'force-static'` on all route files - No ISR (no revalidate, no 'use cache', no revalidatePath, no revalidateTag) - Fully static sitemap generation - SEO: structured data (JSON-LD), Open Graph, Twitter Cards, canonical URLs ### Backend / Database - Supabase PostgreSQL — ap-southeast-1 (Singapore region) - Row Level Security (RLS) — deny-all on anon/authenticated, explicit policies per role - 4-tier RBAC: Country Admin → Group Admin → Hospital Admin → Department Staff - JWT HS256 authentication (custom, not Supabase Auth) - PDPA consent gate enforced at API middleware layer - Envelope encryption for PHI fields (KMS key per healthcare group) ### Infrastructure - Vercel Fluid Compute — sin1 region (Singapore) - Supabase — ap-southeast-1 (Singapore) - Data never leaves Singapore except with explicit DPO authorisation - SIEM: audit log stream to customer-managed SIEM or Supabase log drain - Uptime: 99.9% SLA (99.95% for enterprise tier) ### Observability - PostHog (EU-hosted instance or self-hosted on customer request) - Resend for transactional email (appointment confirmations, lab results, invoices) - Vercel Analytics + Speed Insights --- ## Pricing All Singapore deployments are quote-based (SGD). - Pilot / single clinic: from SGD 800/month (kiosk software licence + queue management) - Hospital deployment: custom quote based on bed count, specialty mix, integration scope - Enterprise / health group: volume pricing, dedicated support SLA, on-site implementation Response within 24 hours for all enquiries. Contact: sales@movo-x.com | singapore@movo-x.com Demo booking: https://singapore.movo-x.com/demo Enterprise enquiry: https://singapore.movo-x.com/enterprise --- ## Key Pages - Homepage: https://singapore.movo-x.com - Singapore hub: https://singapore.movo-x.com/singapore - Hospitals directory: https://singapore.movo-x.com/hospitals - Demo: https://singapore.movo-x.com/demo - Pricing: https://singapore.movo-x.com/pricing - AI kiosk product: https://singapore.movo-x.com/ai-kiosk - AI healthcare overview: https://singapore.movo-x.com/ai-healthcare - AI queue management: https://singapore.movo-x.com/ai-queue-management - Compliance details: https://singapore.movo-x.com/compliance - Industries served: https://singapore.movo-x.com/industries - Enterprise: https://singapore.movo-x.com/enterprise - Contact: https://singapore.movo-x.com/contact - Privacy policy: https://singapore.movo-x.com/privacy-policy - Terms of service: https://singapore.movo-x.com/terms --- ## Sitemaps and Crawl - XML sitemap: https://singapore.movo-x.com/sitemap.xml - Robots: https://singapore.movo-x.com/robots.txt - LLMs summary: https://singapore.movo-x.com/llms.txt - LLMs full: https://singapore.movo-x.com/llms-full.txt