Real-time queue management with HealthHub integration, AI wait prediction, and multi-counter routing — from GP clinics to MOH restructured hospital clusters.
Waiting room displays in English and Simplified Chinese. Patients called by name or queue number in both languages simultaneously.
Patient sees live queue position and estimated wait time directly in their HealthHub app. No need to physically remain in the waiting room.
Machine learning model trained on Singapore polyclinic and OPD traffic patterns — Monday post-weekend surges, lunchtime peaks, school-holiday patterns. Accurate to ± 5 minutes.
Intelligent routing across OPD, specialist, pharmacy, payment, and blood test departments. Patients are directed to the optimal counter based on service type and current load.
Automated WhatsApp call-up notification when 2 patients remain ahead. Patients can wait outside or in nearby amenities — dramatically reducing waiting room congestion.
CHAS blue/orange cardholders, elderly patients (65+), and pregnant patients receive automatic priority queue assignment per MOH guidelines.
Real-time and historical: busiest slots by hour and day, no-show rates, average wait by specialty, department utilisation, and WhatsApp notification open rates.
Same platform scales from a 30-patient/day GP clinic to a 2,000-patient/day restructured hospital OPD with multiple departments.
Private GP and family medicine clinics across Singapore
Private specialist centres and medical suites
SHP (9), NHGP (9), NUHS Polyclinics (3)
SingHealth, NHG, NUHS cluster hospitals
Deploy AI queue management at your Singapore clinic or hospital. Most deployments live in 5–7 business days.